Yes, for most of our products we offer spare parts.

Please contact our call center staff on 1800 88 39 64 or simply click here to view our online range. Please note that we have more parts available than what is listed online.

We have a wide variety of spare parts available, please contact our call center staff on 1800 88 39 64.

A batch number is a 5 digit number located on the product and/or the product box. Please contact our team if you are having difficulty locating the batch number when submitting a warranty request.

Warranty periods vary according to the product. At a minimum for all products, excluding factory seconds items, gift cards and clearance items, 4WD Supacentre offers a minimum 12 month voluntary warranty. Please check our website or your manual for the warranty length for your product.

We do not have a booking system. Please bring your item to store to discuss the timeframes to have your product assessed. Alternatively you can submit your claim here and we will work with you to try resolve the issue.

Our staff aim to resolve all issues within a timely manner, this is usually within 3 business days however due to the complexity of some products this time frame might take longer. Please head to your local store to discuss the timeframes related to your product.

Not all products are required to be uninstalled before assessment, in some instances we do need to understand your setup. Please contact us on 1800 88 39 64 or come into your local store for advice.

Unfortunately due to our workplace health and safety our staff cannot assist to uninstall your product.

As per the user manual and/or warranty card, we do not warrant product modifications.

No refunds are issued at store. Our dedicated claims department review and action all refund requests.

No, where possible we will provide a spare part or replacement product.

Although having the original purchase order information is preferential it is not necessary to lodge a claim. Please come into your local store or contact us on 1800 88 39 64 to see how we can help.

We do not provide transfer of warranty for any product. If you have been sold a faulty product we recommend contacting the seller.

We aim to respond to all enquiries within 48 hours. Please note, during peak periods (Easter, Christmas, School Holidays) response times may take a little longer. Rest assured we aim to respond as soon as possible.

Our dedicated customer service and claims team primarily contact customers by email however we can phone you upon request.

1. You can return the product to your local store.
2. 2. Postal/Courier Return -
   For smaller items we will create a prepaid return label which will be emailed to you. Once received you will need to print the label, correctly package the product, affix the label and drop the product to your local post office or post box.
   For larger or bulky items we will contact a courier, the courier will then contact you directly to organise a suitable time for collection.

Returns Policy

If purchased at store the 30 day change of mind guarantee begins at the time of purchase.

For click and collect, phone orders and marketplace orders the 30 day change of mind guarantee begins at the time of collection.

If your product is being delivered to you, the 30 day change of mind guarantee begins at the time of dispatch.

Our 30 day change of mind guarantee advises that:

- Only items that are unused, unopened, in their original packaging, and in resalable condition will be eligible for return.

No, our 30 day change of mind guarantee policy advises that 'A refund is not available for a change of mind'.

We can offer a store credit which can be used for your next purchase.

No, we do not reimburse shipping/delivery cost for change of mind.

No. All products must receive approval before returning to us under the 30 day change of mind guarantee. Please contact us on 1800 88 39 64, via our website or come to your local store to discuss returning the product.

To find your closest store please click here.

All associated freight costs for 30 day change of mind returns are at your expense.

We recommend using trackable shipping, securely packaging the return item(s) and insuring the package for its full value as 4WD Supacenter is not liable for any products where the product is not returned by the courier.

If purchased directly from Outdoor Supacentre Pty Ltd we are happy for you to return the product to your local store. To find your closest store please click here.

The store credit is valid for 12 months from the date of issue and can be used for future purchases on our website or in-store.

No, a store credit cannot be redeemed for cash and is non-transferable.

- Items returned without original packaging or proof of purchase.

- Items that have been used, damaged, or are not in resalable condition.

- Factory seconds items, gift cards and clearance items.

- Delivery fees paid for any item(s) purchased online.

Right to Amend: 4WD Supacentre may from time to time need to amend or modify this policy without prior notice. Any changes to the policy will be effective immediately upon posting on our website for purchases made after the amended policy is posted on our website."