Company Store

Richard

a month ago

Having literally been one of Kings very best customers since 2022, a few weeks ago, with some reluctance, I dropped off my what seemed possibly faulty Kings Jump starter device at their Coffs Harbour store. They took my name, my number and the device, and they explained that as it was Friday (possibly mid-morning), they would take a look at it and call me the following Monday. About one month passed and no call. I then re visited the store and not only they couldn't locate my device, but they were very rude and seemingly questioned whether or not I had actually dropped the device off with them in the first place. I am quite sure of the particular Friday involved when I dropped off my device and between that or possibly the following Friday, I can guarantee if I had access to it, I would find the CCTV footage of myself entering the store and handing over my device proving the truth in the matter once and for all. Unequivocally this has absolutely nothing to do with money, but rather it is purely a case of principle. I made it clear that I do not want or had the expectation a replacement device. I was only hoping to collect my cables if (as suspected) the device's short-lived lifespan was complete. What was supposed to be a minor no technicality required duty, turned into a complete circus, but because of the stores rudeness and lack of accountability, needless to say I will never be doing business with Kings again. Richard M - BSc Aviation.

Matthew Lloyd

4 months ago

I ordered a replacement fridge lid 6 weeks ago. I was told it would take 2 weeks. When I rang the 1800 number I was told they were waiting for a overseas ship to arrive. I was told when it arrives I'll be informed. 2 weeks later I enquired again having been told that it would surely be in stock by then and was told not here yet but must be very soon. Additionally I was told to rest assured I would be contacted when it turns up. 2 weeks later, 6 weeks in total, I ring again as I have heard nothing from kings and was informed that the lid was marked as being picked up but they realised that this was an error because it never arrived at the coffs-harbour store. They said another customer received their order within a week, however my order had been delayed for 6 weeks. Their only solution was to send it directly to me and guess what it will take another week to be delivered. They only said sorry for the inconvenience. I asked if I hadn't made the enquiry when would they inform me as I had not received any correspondence from them, there was no answer except we're sending it out what more do you want. This is very poor service. No compensation, no contact from them just the brush off. I drove to the coffs store as you can not call them and spoke to the manager Chris who was very helpful, sorted out the problem, recognised that the part they were sending was not the right one for my fridge and was able to organise a replacement part. Thankyou Chris you have saved Kings coffs harbour's reputation. End note. Only deal with the store, forget about the idiots in customer service they don't understand the meaning of the word.

Megan Acworth

8 months ago

The team really went above and beyond for a mix up with stock and presents !! The whole team were so helpful to get my order sorted before close of business ! Much appreciated!!