Company Store

Lynn Vo

5 months ago

Extremely disappointing customer service and refund policies. We came in for a refund for a table as when we built it to try, it was uneven, the frames did not line up making it difficult to build. When bought into the store, two staff members were struggling to build it, yet the grey haired man had the audacity to say there’s nothing wrong with it, said he just built it by himself in a minute and that we needed to put the clips in first to lock the frame. 1) He was not doing it himself. He had someone helping him. 2) It took longer than a minute. 3) I told him we did lock in the frame and pointed out he did that last, making him not really trust worthy of telling us of. I asked about change of mind instead, as I was extremely dissatisfied and disappointed with the product, but was told the product must be unopened and in original packaging. How would I know this is a bad product if I can’t open it. Flaw in their policy, demonstrating stinginess, especially if item was bought online, which this was. Afterwards, we had a look around the store and were interested in purchasing a fridge shelf. But there was no staff members about. They were all standing behind the counter, not doing anything, chatting amongst themselves. We even made eye contact a few times but no one bothered to come. We went closer to them, almost at the door, then suddenly customers come in and the new customers were greeted and helped, so we decided to leave instead. Horrible customer service, staff and refund policies.

Kadijah .S

5 months ago

Jake C is my Camping Spirit Animal. Not only did he save me from being ripped off for a portable battery and fridge from another business, but he maximised the most out my $1000-ish budget! He's an excellent, honest and genuine salesmen with extensive camping experience and mechanical knowledge. Believe me, he knows - exactly - what he's talking about. He triple checked the entire sale, and his suggestions to me with his manager Mark - so I felt I was in safe hands and being guided with integrity. I am so glad I came here for a second opinion. I walked away with a trolley worth of car camping goodies - I'm so excited for my future adventures! Probably one of the best retail customer service experiences I've had in a really, really long time. See you guys soon to pick up my battery!

alona tomakin-barrett

5 months ago

Omg what a place to be, I didn't regret visiting. Staff were friendly and answered all my questions. Highly recommended, lots of bargain but good quality stuff