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Frequently Asked Questions


Do we do installation and how much is it?
Fitting is available nearby to our Burleigh Heads & Brendale stores in Queensland through a third party, as well as our Dealers in New South Wales, South Australia and Western Australia offer installation. However our other two Stores do not have workshops attached. Please contact our Stores or Dealers with workshops directly for a quote on the products you would like installed. For more info check our STORES page!

Can I redirect my shipping address if it’s transit?
This is possible depending on individual circumstances and shipping times of different products. Please call our customer service team on 1800 883 964 if you require a special request like this and we’ll do our very best to help you if it’s possible.

Can I use my voucher over the phone or is it online only?
Vouchers won through Supacentre promotions work in store, over the phone, and online. For the quickest, easiest way to use your voucher, we recommend you use your code online.

What courier company does 4WD Supacentre use?
4WD Supacentre uses multiple courier companies. The courier used will be the one that best services your area.

Is there a 4WD Supacentre store in WA?

Not currently, there are 4WD Supacentre stores in Queensland and Victoria. We also have dealers in New South Wales, South Australia and Western Australia. 
For more info check our STORES page!

Does 4WD Supacentre sell any other products? Like Bullbars?
Everything we sell is listed on our website! Unfortunately we don't currently sell Bullbars or other barwork.

Do we sell spare tyre holders?
Unfortunately not at this moment.

Why is there no “pick up” option online?
Our website doesn’t currently offer the ability to purchase online + select local pick up, so if you do want to pick up your goods from one of our stores, you will need to place a phone order with them or pay them a visit.

Picking up items from stores
Please ensure you have the capacity to pick up bulk items before driving to the store. Items such as Roof Top Tents, Rear Drawers and Roof Racks may not fit in your car meaning you will need a trailer to pick them up. Fitting of products in store carparks is prohibited.

Can a customer create their own “Bundle deal” online?

Not at this time. We have many combo deals available for easy online purchase and if you’re looking for a bargain don’t hesitate to call our sales team
on 1800 88 39 64 to get the very best deal possible.

Why is the freight to NT so high?
Our freight is calculated using national courier services’ zones. Parts of the NT fall into their remote zone (as opposed to metro), which is why freight to some of these areas is higher.

Is pre-order for delivery only? is there stock in the store?
Items on pre-order are not available for pick up in store. If you want to pre-order a product for in-store pickup, please phone the store you’ll be picking it up from to place the order.

Can I organise my own courier to pick up goods from the store?
Unfortunately, this isn’t an option we offer. The two easiest ways to get your goods from 4WD Supacentre are to buy online and have our partner courier service deliver to your door, or to visit one of our stores yourself to pick up your goods.

Will the store call me once my goods have arrived to pick up?
Yes, the customer will receive a call or email from the store where they purchased the item from/where it is being picked up from.

If product is “in stock now” when will I receive my order?
If a product is “in stock now”, it will usually be dispatched from our warehouse within 48 hours of payment being made (Please allow longer if ordering around weekends and public holidays).

Does $0 freight apply to all products?

From time to time 4wdsupacentre.com.au will offer $0 freight/delivery/P&H on specified products to Australian addresses. ‘$0 Freight’ and Postage & Handling promotions do not apply to all areas and products. Bulky items including roof racks, roof top tents and double rear drawers are not included in $0 freight promotions. To see if your postcode is included in $0 freight promotions for other products, please visit our shipping policy here.