Policy Overview: We at 4WD Supacentre are committed to ensuring your satisfaction with every purchase. In addition to your rights under the Australian Consumer Law, with our 30-day change of mind policy, you can return eligible items for store credit within 30 days of:

• dispatch of the item(s) by 4WD Supacentre (if the product is being delivered to you); or
• the original purchase date, at a company-operated retail store.

A refund is not available for a change of mind.

Eligibility Criteria:

• Only items that are unused, in their original packaging, and in resalable condition will be eligible for return.
• Proof of purchase, such as a receipt or order confirmation, must accompany the returned item.
• Certain items, such as factory seconds items, gift cards, seconds items, and clearance items may not be eligible for return. Please see section 6.6 for further details and contact customer service for clarification on specific items.

Return Process: All change of mind returns must be authorised by 4WD Supacentre prior to return.

• If returning to a company-operated store, a staff member will review and consider your return.
• If returning by post, submit a return request at https://service.4wdsupacentre.com.au/returns or call 1800 883 964.

No return will be processed without Return Approval.

Once approved, return the item(s) at your own cost:

• In-store at any company-operated store; or
• By post.

If returning by post:

• Securely package the item(s) including original packaging and accessories.
• Use a trackable shipping method and insure the package if needed. You are responsible for return shipping costs and risk.

• Our team will inspect returned item(s) to confirm eligibility as outlined in section 6.2 and ensure they're not excluded under section 6.6.
• If eligible, we’ll issue store credit for the original purchase amount.
• Expect processing delays during peak promotional periods.

Store Credit:

• Issued as a digital credit valid for 12 months from the date of issue.
• Usable for future purchases online or in-store.

Store Credit Conditions:

• Cannot be redeemed for cash and is non-transferable.
• Unused portions remain on your account within the validity period.
• Store credit is for the item price only, excluding delivery and return shipping fees (for online purchases).

Exclusions: 4WD Supacentre cannot offer change of mind returns for:

• Items returned without original packaging or proof of purchase.
• Used, damaged, or non-resalable items.
• Factory seconds items, gift cards, and clearance items.
• Delivery fees paid for online orders.

Right to Amend: 4WD Supacentre may amend this policy without prior notice. Changes take effect immediately for purchases made after the amended version is posted.

By proceeding with a return, you confirm you have read, understood, and agree to the terms above.

For questions or assistance, contact our customer service team.

Licensees and Dealers: This policy applies only to purchases made directly through Outdoor Supacentre Pty Ltd. It does not apply to purchases through independent licensees or dealers.

Australian Consumer Law: This policy does not override your rights under Australian Consumer Law. All products come with guarantees that cannot be excluded.